Covid-19 Refund Commitment

 

ZEGRAHM COVID-19 REFUND COMMITMENT

Valid for bookings made after 22 Sept, 2020

  • Where you cancel in accordance with these terms, we agree to waive our usual cancellation charges and provide a cash refund if you cancel between 1 and 21 days prior to departure following a confirmed diagnosis of Covid-19.
  • You must notify us of your need to cancel following a confirmed diagnosis of Covid-19 as early as possible (and at the latest 24 hours before your scheduled departure), and must provide us with appropriate written official evidence of the COVID-19 reason. Please note that evidence must be provided so if you have what you believe to be COVID-19 symptoms, you must arrange and take a test as soon as possible. In the event that there is insufficient time to take a test before your departure, please call us by telephone or contact us by e-mail as soon as you can so that we can discuss your options with you.
  • We have the right to refuse to allow you to cancel and receive a cash refund where we are not reasonably satisfied that you are cancelling following a confirmed diagnosis of Covid-19. In such circumstances normal cancellation terms will apply.

 

NON REFUNDABLE COSTS

Although every effort is made to ensure any non-refundable fees are minimized, there are occasions where we must commit to international and domestic flights, accommodation, permits and other services to support the running of our holidays. The value of non-refundable costs can be requested from your sales agent at the time of booking. 

To See Full Booking Terms and Conditions can be found here>>